Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Your order does not arrive, but the package is delivered according to the shipping company – in this case, please contact the shipping company.
Also, please note that express shipping fees are non-refundable.
All our products are backed with a 30-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 30-day money back guarantee. Just contact us and we will refund the purchase price.
- If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
- In case your report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- Missing product: in case a package is delivered (based on the tracking details update), but you did not receive it, you must submit a claim to the shipping carrier directly.
Please do not send your purchase back to us unless we authorize you to do so. Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
